Zigsaw Hiring for Team Lead-Operations in Jamshedpur at Jamshedpur, Jharkhand, India

• Overseeing a team of customer support officers providing guidance direction and support to ensure efficient handling of customer inquiries and issues via available platforms.
• Monitoring team performance metrics such as response time resolution time

customer satisfaction scores and quality of responses to ensure adherence to service level agreements (SLAs) and KPIs.

• Building and maintaining positive relationships with clients stakeholders and internal teams to ensure alignment of goals expectations and service delivery standards for the email/chat process.
• Developing and implementing strategies to streamline email/chat processes improve productivity and enhance overall efficiency while maintaining high-quality customer interactions.
• Generating regular reports and analysis on email/chat performance metrics trends and improvement opportunities to identify areas for enhancement and make data-driven decisions.
• Ensuring compliance with company policies data protection regulations and industry standards in aspects of the email/chat process data security privacy and confidentiality.

About Company: Recruitment has been a complex problem in the 20th century. With our entry into the start-up era, both employees and organizations have become more dynamic in nature which has complicated it even more. We are not scared to say that all those who have tried this space earlier have failed, and yet we are confident of our efforts. We have a simple vision to facilitate an easy job search for job seekers and best-fit candidates for employers. We, at Zigsaw, are creating a revolution. We are creating an open community to facilitate jobs and job seekers in your city. At large, it would help in eradicating unemployment from your city and be a baby step to pushing your city towards prosperity. While our resources are free and open to use for all, most of our employees work on a voluntary basis.