TMI Network Hiring for Technical Officer at Patna, Bihar, India

The position Technical Officers would be primarily responsible for supporting the team in defined geography by providing on-site services in terms of paint performance, ensuring quality during application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives.

• Assist the Sales Team in conducting product trials and build inferences on JSW Paints product strength vis-a-vis products in the market.
• Devise ways in which these product strengths can be communicated to the consumers and influencers.
• Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.
• Understand the requirements from Customer and propose the solutions based on site evaluation.
• Conduct product sampling at the site based on the requirement.
• Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.
• Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.
• Timely issue of Site warranty certificates.
• Closure of customer complaint within the defined timelines.
• Compliance to inspection schedule to ensure Quality at the sites
• Investigate complaints reported at sites and resolve within the defined timelines
• Conduct customer complaints analysis and share the findings with Sales, R&D and Marketing function to avoid reoccurrence
• Conduct random checks of draw down tinting process at godowns and ensure shade compliances.
• Conduct site inspection to verify actual application process against the recommended process.
• Provide training to sampling painters on application process for all products.
• Brief the Project Sales team on the technical aspects of all existing and new products
• Conduct product trials and building inferences on JSW Paints product strength vis-a-vis products in market.
• Devise ways in which the product strengths can be communicated to the consumers and influencers
• Integrate with Research and Technology function for new product development based on technological trends in the market.

Responsibilities

Eligibilities: