TMI Network Hiring for Optometrist at Patna, Bihar, India

Commitment to Customer Satisfaction

• Always put the customers’ needs first.
• Conducting competent and knowledgeable eye tests.
• Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer’s service-oriented eye test.
• Building a strong relationship with customers by engaging them by explaining the eye exam process.
• Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.
• Anticipating the problems before they occur and having a plan of action for them at store level.

Eye Test Quality Assurance and Sales

• Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination
• Responsible for converting the prospective customers into actual customers.
• Ensure all customers receive accurate diagnoses and appropriate recommendations.
• Effective communication with all retail associates to ensure seamless customer experience

Inventory Management

• Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed
• Working very closely with various departments in the organization till the product reaches the customer
• Approaching customers and keeping the store neatly stacked to avoid shrinkage

Security & Hygiene

• Ensuring the store and the inventory are neat and clean at all times
• Maintaining the necessary safety measures to ensure the safety of the store and customers
• Employees at store level, engaging in the customer experience need to be properly groomed and
• presentable to the customer. Uniforms need to be neat, clean, and pressed.

Competencies & Educational Qualifications

• Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 0–3 years of relevant experience in the industry.
• Entrepreneurial thinking mindset: self-motivated and self-directed with an ability to think innovatively.
• People management: ability to lead, manage, & develop large teams in a fast-paced environment.
• Passion for Results: high degree of commitment with a bias for execution excellence.
• Customer Focus: Ability to design processes and systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem-solving abilities