The Indian Hotels Company Limited (IHCL) Hiring for Front Office Manager at Patna, Bihar, India

Job Summary

Staffing and Scheduling of the shift and allocation of duties.

· Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

· Facilitate learning and development for all the team members of the outlet

· Performance Appraisal/ Management of the staff in the department.

Ensure that the guest has a pleasant stay by supervision of;

– Room allocation

– Smooth Check In & Check Out

– Special requirements of the guest

· Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

· Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.

· Prepare reports on Occupancy, Average rates, Reservations etc

· Monitor daily performance and manage revenue through revenue and yield management techniques.

· Ensure through regular monitoring of Trust You feedback and ensure prompt, efficient and accurate service to all guests.

· Maintain the Guest History System and updation of all the guest profiles.

· Monitor the business of competition hotels in terms of new accounts and rates.

· Ensure that all the operational standards set for all the processes are followed.

· Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.

· Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.

· Maintain regular contacts with corporate and individual customers, and build strong relationships with them.