TECHNIX TECHNOLOGY Hiring for Customer Service Specialist in Patna at Patna, Bihar, India

We are seeking a dedicated Support Professional to provide exceptional customer service for our accounting software, BusinessBook Plus. The ideal candidate will have a strong foundation in accounting principles and be proficient in using modern accounting software to troubleshoot and resolve customer issues effectively.

Key Responsibilities

• Provide timely and accurate support to users of BusinessBook Plus accounting software
• Troubleshoot technical issues and guide customers through problem-solving processes
• Ensure customer satisfaction by resolving queries related to accounting functions and software usage
• Conduct regular follow-ups with customers to verify the resolution of issues and gather feedback
• Collaborate with the development team to improve software based on user feedback
• Maintain up-to-date knowledge of accounting regulations and software updates
• Positive user experiences foster loyalty, crucial for the software’s market reputation and the company’s success

Requirements

• Bachelor’s Degree: Necessary in accounting, finance, business administration, or related fields
• Accounting Principles: Must understand standard accounting practices
• Software Proficiency: Should be familiar with BusinessBook Plus, ERP systems, and tools like Excel
• Data Analysis: Capable of analyzing financial data and generating reports
• Troubleshooting: Able to identify and resolve software issues
• Communication: Must communicate clearly and effectively
• Problem-Solving: Should think creatively and analytically to solve problems
• Attention to Detail: Needs to manage financial data with precision
• Customer Service: Must provide excellent support to customers
• Regulatory Knowledge: Should understand financial regulations and compliance standards
• Business Acumen: Needs general knowledge of business processes
• Continuous Learning: Must stay updated with the latest industry trends

About Company: Technix Technology is a leading Software Company helping businesses with Digital transformation, IT consulting, Data analytics, Product design, AI/ML driven solutions and Process automation. Our Digital transformation services are tailored to provide clients with the ability to meet the evolving market demands and ever-changing customer expectations.

As a software company, we have set up a platform for startups, SMEs and Enterprises to grow their businesses and take them to next level by giving them access to our talented developers, designers, software, applications and other resources.