Tata SIA Airlines Looking for Customer Service Supervisor at Patna

Job Description

Job Overview

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning

Key Responsibilities

• Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
• Drive ground service performance to deliver service excellence consistently across the domestic network
• Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
• Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
• Plan for and ensure preparedness to deal with irregular operations and crisis situations
• Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
• Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
• Monitoring OTP and take corrective measures
• Ancillary revenue targets to be achieved
• Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
• Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
• Contingency Handling Preparedness

Skills & Attributes

• Ability to train, motivate and guide a team
• Strong supervisory skills with leadership acumen is required
• Excellent written and oral communication skills are must
• Basic Knowledge of MS(Word, Excel)

Work Experience

Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification

Graduate from a recognized university

Eligibility

• Must be at a level of Sr. Executive (1B) or 1 level lower than the position
• Minimum tenure in the current role and level – 18 Months as on release date of IJP and must have attained minimum performance rating of GP3 in the last appraisal
• Must be “confirmed” in service

Location

Patna

Note

All Vistara employees are required to be fully vaccinated against COVID-19.