TATA SIA Airlines Limited Hiring for Customer Service Supervisor Job at Rānchī

Job Overview

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

Key Responsibilities

• Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
• Drive ground service performance to deliver service excellence consistently across the domestic network
• Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
• Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
• Plan for and ensure preparedness to deal with irregular operations and crisis situations
• Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
• Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
• Monitoring OTP and take corrective measures
• Ancillary revenue targets to be achieved
• Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
• Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
• Contingency Handling Preparedness

Skills/Attributes

• Good communication skills
• Willingness to work in shifts
• Possess an aptitude for customer service

Work Experience

• Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification

• Graduate from a recognized university

Location

Ranchi