TATA Capital
Education Qualification Bachelor Degree
Skill Set Required “Sound judgment and decision making
Strong investigation skills
Effective listening skills
Excellent verbal and written communication skills
Demonstrate proficiency in attention to detail
Ability to overcome objections from customer as well within departments”
Primary Responsibilities “Resolve and respond through call & email to customer requests/complaints related to various products and services
Gather and analyze current and historical data from customer records to respond to service requests/complaints
Follow-up with key contacts from other departments to ensure timely resolution of requests/complaints
Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals
Appropriately prioritize and organize tasks to meet TAT Adherence
Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit & IT
Identify & record root cause of each request/complaint for further analysis
Regular follow-ups with customer & within department for resolution”
Preferred Experience Previous experience in Complaints/Requests Management in NBFC/Bank
Relevant Experience 1 to 3 Years in managing requests/complaints
Location Thane – Maharashtra
Grade J3
Role Central Customer Servicing Executives
Process Customer Service – CCS
Required Count 6
Skill Set Required “Sound judgment and decision making
Strong investigation skills
Effective listening skills
Excellent verbal and written communication skills
Demonstrate proficiency in attention to detail
Ability to overcome objections from customer as well within departments”
Primary Responsibilities “Resolve and respond through call & email to customer requests/complaints related to various products and services
Gather and analyze current and historical data from customer records to respond to service requests/complaints
Follow-up with key contacts from other departments to ensure timely resolution of requests/complaints
Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals
Appropriately prioritize and organize tasks to meet TAT Adherence
Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit & IT
Identify & record root cause of each request/complaint for further analysis
Regular follow-ups with customer & within department for resolution”
Preferred Experience Previous experience in Complaints/Requests Management in NBFC/Bank
Relevant Experience 1 to 3 Years in managing requests/complaints
Location Thane – Maharashtra
Grade J3
Role Central Customer Servicing Executives
Process Customer Service – CCS
Required Count 6
Related Jobs
-
bp Hiring for Sr Manager – Operations at Paharpur, Bihar, India
bpPaharpur, Bihar, India -
Tata Steel Foundation Hiring for Head Infrastructure at Jamshedpur, Jharkhand, India
Tata Steel FoundationJamshedpur, Jharkhand, India -
Uplers Hiring for Implementation Manager(Remote) at Patna, Bihar, India
UplersPatna, Bihar, India -
Crossover Hiring for Director of Product Management, Hour Learning (Remote) – $,/year USD at Patna, Bihar, India
CrossoverPatna, Bihar, India