Talent Quest Consultancy Hiring for CRM EXECUTIVE Job at Rānchī

Must have worked on any CRM Software

Conduct market research to understand competitors and market trends and coordinate with Senior.

• Regularly review sales data and create reports for senior level officers.
• Manage & monitor promotional & sales activities.
• Any other activities as per requirements to increase the sales.
• Determines a course of action to resolve customer problems.
• Interacts with customers using phone and in person.
• Provides assistance to representatives during extremely busy times.
• Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
• Takes customer complaints to upper management when necessary.
• Interacts with vendors.
• Generates reports for upper management.
• Maintains database of customers for follow up.
• Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
• Uses social media to help promote the company’s products and services.
• Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
• Meets deadlines.

Candidate Profile :

• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must be highly detail oriented and have the ability to effectively multi-task.
• Must have excellent management and leadership skills.
• Extensive knowledge of the products and services offered by the company.

Job Type: Full-time

Salary: ₹200,000.00 – ₹250,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Ranchi – 834001, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CRM software: 1 year (Required)

Willingness to travel:

• 50% (Required)

Speak with the employer
+91 6201162873