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Job Title:
Implementation Specialist (School Management Software / School ERP)
Job Overview:
We are seeking a highly motivated and detail-oriented Implementation Specialist to join our team. As an Implementation Specialist, you will play a crucial role in ensuring the successful implementation and deployment of our School Management Software/School ERP in educational institutions. You will collaborate with schools and educational organizations to understand their specific requirements, configure the software accordingly, provide training to end-users, and offer ongoing support to ensure a seamless transition to our system.
Responsibilities:
1. Client Engagement:
– Collaborate with school administrators, teachers, and staff to understand their unique requirements and challenges.
– Conduct thorough needs assessments and propose tailored solutions based on the School Management Software/School ERP capabilities.
2. Configuration and Customization:
– Configure the software according to the client’s specifications, ensuring all modules and features are set up correctly.
– Customize the software to meet specific school workflows, data structures, and reporting needs.
3. Training and Support:
– Provide comprehensive training sessions to school staff, including administrators, teachers, and support staff.
– Offer ongoing support to users, addressing inquiries, troubleshooting issues, and ensuring smooth operation of the software.
– Create and maintain detailed documentation, tutorials, and training materials for users.
5. Quality Assurance:
– Address and resolve any bugs, errors, or issues that arise during the implementation process and follow up with the development/APP team.
6. Feedback and Improvement:
– Gather feedback from clients and internal stakeholders to identify areas for improvement in the School Management Software/School ERP.
– Work closely with the development team to communicate client needs and contribute to product enhancements.
Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Proven experience in implementing School Management Software or School ERP systems.
– Strong understanding of education administration processes and workflows.
– Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
– Exceptional problem-solving abilities and attention to detail.
– Project management skills, including the ability to manage multiple implementations simultaneously.
– Customer-focused mindset with a dedication to providing outstanding service and support.
– Ability to adapt to changing priorities and handle challenging situations with a positive attitude.
Preferred Skills:
– Familiarity with popular School Management Software/School ERP solutions in the market.
– Experience in providing technical training and support to end-users.
– Knowledge of database management and SQL queries.
– Certification in relevant software applications or project management is a plus.
If you are passionate about improving education through technology, have strong technical acumen, and enjoy working directly with clients to solve their challenges, we encourage you to apply for this exciting opportunity. Join our team and contribute to shaping the future of education through innovative software solutions.