SSquad Global
Job Description
RESPONSIBILITIES Identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues Track computer system issues through to resolution within agreed time limitsProperly escalate unresolved issues to appropriate internal teamsProvide prompt and accurate feedback to customersEnsure all issues are properly loggedPrioritize and manage several open issues at one time Prepare accurate and timely reportsDocument technical knowledge in the form of notes Maintain Good relationships with customer Responsible to log incident with respective OEM and take follow ups for closure of the call Responsible to follow escalation Matrix if incident did not resolve within stipulated time Keep track of movement of material after replacement of it Able to diagnose and troubleshoot software and hardware problems and help our customer to resolve the issues QUALIFICATION REQUIREMENTS Have minimum 3 years of related working experience Ready to work in 24×7 environment Good communication skills with any degree TECHNICAL SKILLS PERSONAL SKILLS REQUIREMENT Proficient in Windows and Linux and ability to resolve the problems Sound knowledge of Windows basic and advanced trouble shooting Sound knowledge of Networking Job Category Customer SupportJob Type Full-timePay Up to 50 000 00 per monthSchedule Day shiftCOVID-19 considerations All applied candidate shall be complete doses for Covid-19 vaccinationExperience Microsoft Windows Server 3 years Preferred Linux 3 years Preferred
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