Softwarez Solution Hiring for Team Leader Job at Rānchī

Softwarez Solution (Now merged with Kalam Academy) is an IT company & BPO based in Ranchi. We are on the list of top 100 promising startups In India selected by Google.

YOU MUST HAVE TEAM LEADER/QUALITY ANALYST EXPERIENCE IN BPO

• Lead a team of telecalling /customer service agents and executives
• Regularly evaluate team performance, identify gaps, and plan training to improve performance and achieve desired results
• Resolve customer complaints and follow-up to check if the action has been taken
• Identify customers’ needs and wants, clarifying information whenever possible
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team

Salary 18K – 25K + Incentives

Location- Ranchi

Job Type: Full-time

Salary: ₹18,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Ranchi, Ranchi – 834001, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 +919525395169