Siemens Limited Hiring for Manager – Customer Service (EH) Job at Jamshedpur

Pre- requisites:

1. BE/ Diploma in Electrical / Electronics or similar qualification

2.Good Knowledge on Low Voltage drives with commissioning / service exposure of +5 years (for BE) / +8 years (for Diploma) exeperience in drives.

3. Application knowledge in the industry area of Metal / Cement / Sugar / Cranes / Petrochemical / Paper etc.

4.Good communication skills & service attitude is important.

5. Travelling on short notice and to serve customers

6. Know how on Siemens Drives & Motors will be considered as additional benefit

Roles & Responsibilities :

1. To provide breakdown service support to customers at a short notice and ensure customer delight

2. To drive service business portfolio ( service contract , retrofits , spare parts , repairs ) for low voltage drives & low voltage motors

3. Service Business lead generation by doing presentation to customer on digitalization opportunities & work with customer as well as with consultant like EIL, MECON to prepare tender requirements.

4. To monitor & take actions on open calls , escalated cases, machine up-time, service business targets etc.

5. Focus on industry segment like Metal & Cranes apart from discrete industries which is in line with our portfolio growth commitment

6. To drive digitalization portfolio in Low voltage drives & Motors specifically with metal & crane customers