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Shoppers Stop Ltd Hiring for Department Manager Job at Rānchī

Shoppers Stop Ltd

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Job Description

:

  • Set & Achieve the sales objective
  • Develop, Communicate & Monitor sales plan to achieve the targets
  • Ensure Floor is set as per Planogram
  • Ensure manpower availability at all times
  • Ensure merchandise is stacked properly for customers at all times
  • Communicate, maintain, replenish the Visual Merchandise plan
  • Inventory Management – Track top 5 styles in every sub department
  • Provide feedback to merchandiser
  • Ensure prompt customer service
  • Team Management
  • Identify training and Development Needs of Subordinates

Department

:

SSL-Ranchi-Nucleus Mall (U312)

Open Positions

:

1

Skills Required

:

Communication, Customer Focus, Team work, Process Orientation

Role

:

  • Setting the floor

  • Planogram Communication – To ensure availability of updated and approved Planogram
  • Floor presentation compliance
  • Ensuring merchandise is stacked properly for customers at all times
  • Communicating, maintaining and replenishing the VM Plan.
  • Interface with housekeeping and maintenance

  • Manpower Planning

  • Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
  • Ensuring manpower availability on the floor and cash tills at all times
  • Leave plan creation and sanction
  • Comp. Off control. No comp off to be taken after 45 days
  • Scheduling breaks
  • Compliance Manpower movement is checked twice a day

  • Inventory Management

  • Track top five styles/ 5 bottom styles in every sub department
  • Methods of exposing the top 5 styles / 5 bottom styles
  • Records results
  • Qualitative feedback on Merchandise
  • Global count & PICS

  • Setting and achieving the sales objectives

  • Focus on maximisation of Private brands sales.
  • Converting value into Unit targets
  • Developing sales plan to achieve the targets
  • Communicating the plan and targets
  • Monitoring of the targets
  • Feedback to Merchandisers
  • Ensuring picking accuracy and timeline for online orders

  • Increasing Loyalty Base

  • Maximizing the first citizen enrollments
  • Push maximum number of app downloads in the store.

  • Customer Care

  • Customer assistance management
  • Seeking feedback actively
  • Active interface with the customers and detailed feedbacks to be taken for areas of improvement.
  • Omni Chanel – Smooth exchanges/returns for a hassle free after sale experience.
  • Ensuring smooth cashiering on the floor

  • Product Knowledge

  • To ensure all CCAs are trained in basic product knowledge and fashion guide test. Reviews continuously.
  • New product information communication to all CCAs
  • Training team members on mobile app usage and features (FAB).

  • Team Management

  • Motivating CCAs
  • Focus the team to achieve targets
  • Reviewing the performance & Identifying developmental needs
  • Training the team

  • Competition Survey

    Check new trends and benchmark competition vis-à-vis SS.

    Shrinkage control

    Identify most pilfered categories and set up systems to reduce the pilferage

Location

:

Ranchi, Jharkhand, India

Education/Qualification

:

Graduate/Postgraduate

Salary

:

400000 to 550000

Posted On

:

04-Apr-2022

Designation

:

Department Manager

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