SaaS Logistic , LLC Hiring for Customer Success Associate at Patna, Bihar, India

ROLES & RESPONSIBILITIES

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Responsible for driving revenue of existing accounts with delivery and quality management
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Inspire repeat business from clients.
• Responding to client inquiries in a timely and professional manner.
• Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings
• Ensure timely receivables and cash flow from clients
• Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
• Prepare and present timely team and client updates at all stages of the engagement

QUALIFICATIONS

• At least 1-3 years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)
• Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Have excellent verbal, written communication, and presentation skills.
• Have strong stakeholder management skills
• Have a willingness to be flexible: Works beyond what is described in the job description.
• Understand the market and competitor activities.
• Be able to seek out the appropriate contact in a targeted organization
• Ability to respectfully handle complaints/ escalations
• Ability to deliver results under pressure.
• Have experience in project management.
• Have experience working with US stakeholders
• Be adept to operating in the US shift (06:00 pm to 03:00 am)

SHIFT & WEEKOFFS

• US shift (05:30 pm to 03:30 am) | Rotational 2 days week-offs

COMPENSATION

• Competitive pay: Full-time salary at market rates.
• Lucrative incentive structure.
• The unparalleled platform for professional & personal growth.
• Grounds-up opportunity: Build a large, valuable, fast-growing business that is a category changer.
• Amazing network: You are not alone. We keep standards high for everyone who joins us.