Royal Enfield Looking for Service Trainer at Ranchi, Jharkhand

Job Requirements

Position title

Service Trainer

Reports to

Lead – Service Training

Job grade

Assistant Manager

Location

Ranchi

Job Purpose

The Service Trainer will lead, design and execute service training programs for the assigned region in line with the organisation and function imperatives that will enable the GCO function to achieve its business strategies. The incumbent will act as the lead for the respective region and will be the point of contact for all service training interventions and ensure maximum participation in line with the agreed training calendar.

Key Responsibilities

Responsible for the Regional Training requirements with focus on class room sessions, virtual training sessions and on the job sessions

Contribute in development of service training modules and training aids

Develop and streamline processes and manage the entire gamut of the training activities

Develop the training calendar and execute training as per the plan

Perform training need analysis at dealerships via coordination with regions on the basis of Learning Management System (LMS) data

Establishing feedback systems to assess effectiveness of training programmes and draw vital inputs to enhance value proposition in the training structure.

Ability to implement innovative ways of improving knowledge base and skill sets

Perform audit calls to analyse call quality at the dealerships, identify training need and deliver corrective learning sessions

Design training schedules and classroom agenda, course content according to the objectives

Prepare training materials including presentations, worksheets etc.

Lead execution of training sessions, webinars, workshops etc. in groups or individually

Organise and/or conduct on-site trainings when needed

Maintaining and reporting training data

Determine overall effectiveness of programs and plan improvement actions

Continuous evaluation of dealer manpower and identify improvement areas

Conduct regular audits on training process and training centre inventory

Create monthly MIS with regard to regional training centre with action plan to improve the same

Involve in diagnostics study in critical touch points and support in resolution

Work Experience

Education

Bachelor of Engineering (Mechanical)

Experience

5+ years of experience