Ratnakar Bank
Job Description
Service Delivery Ambassador – Cash Job Number 05052022125705 Description JD Personal Banker – Operations Business Group Branch Operations Job Purpose Responsible for Branch Operations enhance relationships of existing customers and generation of leads for liabilities assets investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit Compliance Principal Accountabilities Branch Operations Compliance Risk Management 1 Error free processing of all transactions as per guidelines in circulars operations manual 2 Daily reconciliation of deliverables inventories in custody 3 Resolution of all requests received during the day Major Activities Branch Operations Compliance Risk Management 1 Customer identification through signature verification and recommended ID proofs before executing a customers transaction 2 Ensure customer calling through BM BOM for all transactions as per customer calling norms in circulars or operations manual 3 Refer all deviations or suspicious transactions to BM BOM 4 Record movement of all inventories deliverables in relevant registers and signing off closing stock of all inventories deliverables jointly with BOM in relevant registers 5 Send all requests received from customers for processing 6 Proper filing of all vouchers and other requests to relevant files Principal Accountabilities Sales Business Development 1 Achieve Cross sell Targets LI GI Bill Pay Mobile Banking Internet Banking 2 Achieve FD Value Target 3 Generate leads for cross sell products like asset products fee products demat etc 4 Maintain Grow the relationship of Mapped customers Major Activities Sales Business Development 1 Generate leads by sharing information on and pitching CASA TD asset and fee products 2 Contribute to FD targets by cross selling to customers 3 Maintain Grow the relationship of Mapped customers Principal Accountabilities Capability Building 1 Completion of Training Programme 2 Certifications as applicable – AMFI IRDA and NCFM certifications Major Activities Capability Building 1 Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations Audit Compliance 1 Adherence to Audit Compliance work area 2 Availability of all relevant brochures and forms for customers at desk Work Locations Gandhi Maidan Ground A Space No 1 2 3 4 Twin Tower South Gandhi Maiden Patna 800003 Job Posting May 12 2022 Unposting Date May 17 2022
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