Log In
Sign Up
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
Customer Service Associate Responsibilities
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Other Details
Salary-31,000/- to 45,000/-
Required Experience-0 To 10
Minimum Age-18
Customer Service Associate Requirements
Qualification Required-Diploma,Btech,M.tech,ITI,12th,All Graduate,HSC
0 To 10 years of industry experience also can apply
Work Department-Customer Service
Work Industry-IT,Banking,Finance,Education,E-Commerce,Telecom
Skills-Outstanding communication skills, both verbal and written.
Knowledge of programming language and technical terminology.
for more clarification contact to this number-8860327056
Also Can work from Home
Regards
HR Placement Team
This job is provided by Shine.com
