Progressive Infotech
Progressive infotech is hiring for its client based out in Patna location for the position of Service Desk Engineer.
Job description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Job Types: Full-time, Regular / Permanent
Benefits:
- Health insurance
- Provident Fund
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