Pine Labs Hiring for Branch Manager at Patna, Bihar, India

ROLE PURPOSE:

We are hiring for the role of Branch Manager. This is a People Leader role reporting into the Region Head – East. In the role, you’ll be instrumental in advancing our mission by being a key stakeholder in our customers’ journey with Pine Labs – right from acquiring business via our various channels to maintaining relations with our existing client base and driving cross-selling and upselling of our entire suite of tailored solutions. You will be primarily responsible for the health and growth of the Branch. We also envision you as a dynamic leader who will build an engaged, high-performing team and fostering the culture of “Every day is game day.”

The responsibilities we entrust you with:

Expanding the Client Network and Driving Growth: Acquire quality clients to grow our ecosystem via the Retail and Banking channels, manage a vast portfolio of clients and through continuous meaningful engagement, drive revenue generation through cross selling and upselling our Value-Added Services, increasing Share.

Engage our clients regularly: With a large portfolio of clients across the geography, ensuring that we continue to engage them meaningfully via market activities, promotional offers, etc and derive insights from them will be a big part of your responsibility.

Driving Strategy Implementation: You will be in charge of executing strategy devised at a regional/national level for your territory, seamlessly integrating it with local market intelligence and deep customer insight. As the custodian of your territory’s performance, you will devise the correct execution plan and track progress regularly to ensure adherence to the plan.

Instilling the right culture: You are responsible for not only delivering results, but also building the right culture within the team. We value ownership, integrity, resilience, speed and execution rigor and expect that you will also build these cultural values into your team. You can refer our culture code listed below for a better idea.

Partnering with Stakeholders: You will work with multiple stakeholders (both internal and external) and build networks to leverage the same for business growth, solutioning and integrations and merchant NPS.

Building and Managing a High-Performing Team: Focus on the talent mandate for the branch – right hiring, training, performance management, ensuring timely completion of HR processes. As their leader, you will also ensure high levels of engagement with the team and keep attrition rates well within the desired range.

Building a Compliant Organisation: As an organisation, we put a lot of value in ensuring we are compliant with the regulatory requirements and minimizing risk. As the Branch Manager, you will be tasked with fostering high standards of ethics and governance.

Providing Exceptional Service: Providing best-in-class service to our customers and making it a differentiating factor will be an important part of your deliverables. Ensuring the right processes are being followed to drive customer satisfaction thereby leading to NPS score for respective state.

ROLE SPECIFICATION: Relevant Work Experience: Experience of handling Sales Teams in Fintech, Banking and Financial Services including Insurance, IT E-Commerce, FMCG, FMCD, Telecom, Hospitality and Travel will be preferred. Having understanding of & interest in the Digital Payments business, with focus on products/services sold is a plus but not mandatory.

Years of Experience: 10 – 15 years of Overall Experience with minimum 2 years spent in a Managerial Capacity

Qualification: MBA or Post Graduate preferred

Locations: Kolkata, Patna, Bhubaneswar, Guwahati

What we value in our people:

You take the Shot: You Decide Fast and You Deliver Right

You are the CEO of what you do: You show ownership and make things happen.

You own tomorrow: By building solutions for the merchants and doing the right thing.

You show care with tough love: By empowering each other with trust, respect and openness.