Orena Services Hiring for Collection Officer at Supaul, Bihar, India

The Collection Officer plays a vital role in our organization by managing overdue accounts to ensure that outstanding debts are paid. They are responsible for implementing effective strategies to recover outstanding payments from customers and maintaining accurate records of all collections activities.

Key Responsibilities

• Contacting customers to secure payment on overdue accounts
• Negotiating payment plans and settlements with customers
• Recording accurate and detailed information about collection activities
• Researching and analyzing delinquent accounts
• Issuing demand letters and final notices to delinquent customers
• Handling inquiries from customers regarding their accounts
• Collaborating with legal team for litigation activities when necessary
• Adhering to all regulatory and compliance requirements
• Meeting collection targets and KPIs
• Providing regular updates and reports on collection activities
• Utilizing collection software and tools effectively
• Identifying and escalating accounts requiring further action
• Resolving customer disputes and issues
• Communicating with internal teams regarding customer accounts

Required Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field
• Proven experience in collections, credit control, or similar roles
• Strong knowledge of debt collection regulations and practices
• Excellent negotiation and communication skills
• Ability to handle sensitive and confidential information professionally
• Proficiency in using collection software and Microsoft Office suite
• Attention to detail and accuracy in recording collection activities
• Ability to work well under pressure and meet deadlines
• Strong problem-solving and decision-making abilities
• Customer service-oriented mindset with a focus on customer retention
• Excellent organizational and time management skills
• Adaptability to changing priorities and business needs
• Persistence and determination to achieve collection targets
• Knowledge of legal processes related to debt recovery is a plus
• Professional certification in credit management or collections is advantageous

Skills: communication,negotiation,organization,customer service,adaptability,persistence