Ok Lifecare Private Limited Hiring for Branch Operations Manager at Arwal, Bihar, India

Duties Responsibilities

Adherence to all laid out process rules and laid down controls.

Achieve desired quality sigma levels in processing at all stages activities of New Business and Policy servicing at the reporting branches.

Reconciliation of records at branch.

To exercise daily controls over all critical activities being conducted at reporting branches.

Ensure proper cascade implementation of all initiatives new processes aimed at betterment of branch operations processes overall business at reporting branches.

Develop product, process and system knowledge.

Committed TATs are met consistently

Development of customer sensitivity among team members by regular monitoring, feedback, inputs training mechanism.

Manage maintain cordial relationships with external and internal sales staff

Develop train internal customers on process requirements / compliance to provide faster smoother service levels.

Ensuring proper complaints management by team and taking steps towards making it more effective to the satisfaction of the customer Company.

Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores

Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers

Ensuring Quality TAT of New Business activities done by the team viz. Scrutiny, Client ID creation, receipting, reconciliation, FR communication, medical allocation.

To monitor and maintain the quality and TAT for end-to-end Agency application processing towards license generation

Necessary follow ups with Hub, Underwriting for policy issuance in escalation cases.

Ensuring the Sigma Quality and TAT of all Policy servicing transactions at the branches

Regulatory compliances for all Policy Servicing communication to clients

Regulatory compliances and smooth processing of Claims handling at branches

Close coordination with Sales and Grievance department for reduction resolution of complaint cases

Proper cascade Implementation of all Policy Servicing processes to all concerned

Achieve business targets on Persistency on month-on-month basis

Ensuring the mechanism for revival calling is being followed by the branches

Analysis and regular inputs to team on the persistency data towards improving the efforts and productivity

Ensuring system up-date by team on all the efforts made and results achieved.

Take initiatives at the branch level to drive and enhance the contact ability of clients

Take initiatives towards improvised ways of premium collection and automated ways of payments.

Efforts towards building behavioral, interpersonal skill set and knowledge levels of the team to drive persistency and enhance productivity.

Work closely with other functions and channel partners in order to maximize the efforts and results on persistency

Achieve clusters New Business lead generation targets through existing customers as laid out in the process

Ensuring sound practices and adherence to lead generation process are followed by team

Take initiatives related to revenue generation through cost reduction, productivity enhancement and process improvements.

Achieve business retention targets on aversion of look-ins, withdrawals, surrenders, premium reduction

Work closely with Sales channel partners on these areas to minimize such cases

Take initiatives to create awareness and help reduce all these negative cases.

Build knowledge and skill levels of team members to avert these cases

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