NetConnectGlobal
- Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
- Efficiently handle Helpdesk Calls and act as the first point of contact for service request calls & requisitions through voice support
- Follow up on each issue/ticket to ensure its closure as per the ITIL Incident Management process.
- Provide phone, email and chat feedback to the requester on the status of their requests
- Provide Help Desk support through phone calls and Remote Desktop support
- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting
- Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams
- Proactive monitoring & Perform documented Escalation process
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote-Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals, and Networking
- Interaction with internal and external stakeholders through voice/chat and emails
- Keep Users regularly updated
- Network skill Switching , routing and cabling understanding
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