Metconnect Infotech Hiring for Hospital Receptionist Job at Patna

A hospital receptionist is the first point of contact between a hospital or medical facility and patients. These receptionists play an integral role in a medical facility because they perform customer service and administrative-related duties like scheduling appointments, answering patients’ questions, answering phone calls and placing calls to confirm patients’ appointments. If you want to become a hospital receptionist, it may be beneficial to understand more about this job role. In this article, we explore the hospital reception job description, discuss who these professionals are, how to become a receptionist at a hospital and the average salary they earn.

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Hospital reception job description
A hospital reception job description can help you understand the typical job duties and responsibilities. Some of the day-to-day activities of a hospital receptionist are:

• welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires

• scheduling appointments for patients

• maintaining records and accounts of patients

• assisting patients in filling medical forms

• processing different payments for patients

• transcribing physician notes

• answering multi-line phone and transferring calls to direct and departments

• maintaining the confidentiality of patient and doctor’s information

• preparing customer bills and specimen labels for the next day’s patient

• keeping track of office supplies, inventories and placing orders as necessary

• ensuring maintenance of the reception area

• updating patient insurance informationA hospital receptionist’s key role is to support patients, provide help and answer their queries. These professionals are the first person with whom a patient’s contact upon entering a hospital. Creating a positive first impression is essential because it reflects on your hospital’s image. Strong customer skills are necessary to manage patients’ issues, understand their needs and provide an answer to their queries. Receptionists behave politely and attentively to create a positive atmosphere and make the patient feel more comfortable in a hospital setting.Organisation skillsA hospital receptionist can work with files, insurance companies, payments, patient information and other important items. To manage appointment schedules, these professionals require excellent organisational skills. Often, these professionals use different computer-based and paper-filling systems and this requires organisation.Computer skillsMost receptionists in a medical facility work with different software, like a word processor, e-filing systems, billing systems at their workstations. Having the basic knowledge to operate computers and job-related software is essential for a rewarding career. Hospitals and medical facilities prefer hiring candidates who have experience using both computer software and hardware.ProfessionalismThroughout their day, a hospital receptionist maintains professionalism and talk politely with staff and patients. Professionalism is the ability to act in a respectable, polite and professional way. Also, the ability to relate with patient’s and interpret their behaviour is desirable for this job role.Communication skillsThese professionals regularly communicate with doctors, patients and other medical staff. As a result, they require proficiency in both written and verbal communication. They use their verbal communication skills when answering in-person questions or making appointments on the phone. These professionals may use their written communication skills to send emails confirming the appointments to patients and doctors.Knowledge of commonly used medical terminologies can be beneficial when answering patients’ queries and direct phone calls to departments. Also, as these receptionists are responsible for writing, organising and filling patients’ information, knowledge of some medical terms can ensure effective and accurate organisation of information and medical records. These professionals can learn medical terms during their induction or on-the-job training.

Adaptability

For a hospital receptionist job, every day is different from the previous one. The ability to adjust in such a dynamic role requires a candidate to be adaptable. Also, employers prefer candidates who can adjust to meet the changing demands and situations.

Job Type: Full-time

Salary: ₹8,000.00 – ₹12,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Flexible shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Patna, Bihar: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk – Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 6207257501
Application Deadline: 24/05/2022
Expected Start Date: 25/05/2022