Kyndryl Hiring For Senior Lead, Service Delivery Management at Jamshedpur ,  India

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

• In this customer-centric Service Delivery Management role person will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.

• Works to inspire and guide the team of experts to deliver high-quality and reliable services for the customer. Working closely with the latest systems, software products, and networked devices to align our solutions perfectly with our customers evolving business needs.

• Deep knowledge of the services we provide paired with understanding of customer businesses, that will enable to propose and implement tailored solutions that exceed their expectations.

• Person will be an integrated part of the customer account structure, fostering strong relationships with customers and collaborating closely with Client & Delivery Partner. Together, person should create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, person has to empower them to deliver, manage, maintain, and deploy IT services effectively.

• When it comes to troubleshooting incidents, problems, changes, and escalations, person will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Desired expertise will be crucial in ensuring that the systems run smoothly, offering customers a seamless experience.

• As a Service Delivery Management Lead, person will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, they will co-create, design, deploy, and maintain reliable, available, and future-proof systems and service. Desired innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole.

Who You Are

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.