Post A Job

Kyndryl Hiring For Associate, Deskside Support at Jamshedpur ,  India

Kyndryl

Job Description

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Your Role and Responsibilities :

  • Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.

  • May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.

  • Resolves problems and performs IMACs within Service Level Agreement objectives (SLA), and completes all related administrative duties.

  • Understands the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc.,.

  • In order to ensure that the proper team is aware of, and taking action on the problem.

Who You Are

Required Professional and Technical Expertise :

  • Have minimum of 5-7 years of experience in managing DWS support operations in corporate environment.

  • The Deskside Support Lead manages support operation for a varied set of user support services in multi-vendor, multi-protocol complex client environments.

  • The individual interacts frequently with clients, vendors and management to ensure a high level of client satisfaction.

  • Specifically, the Lead is primarily focused on for Key VVIP/VIP user ensuring their team provides delivery of onsite support for incidents, requests for service, administration and project activities on client accounts.

  • It includes ensuring that the services provided to individual clients meet the terms and conditions of contracts achievement of SLA objectives achievement of a high level of client satisfaction and also ensuring that project tasks assigned meet time and client satisfaction objectives.

  • Working Multiple service lines of Digital Workplace Services, such as service desk, remote takeover, Mac/iMac Support, Network Basic troubleshooting & working on Switches, Patch Management via SCCM/WSUS or Tivoli, Knowledge on application packaging & distribution, imaging & MDM, Collaboration support, deskside services, etc.

Preferred Professional and Technical Expertise :

  • Have good understanding of service management practices preferably ITIL V3 or V4.

  • Have working knowledge of both waterfall and agile methods of managing project activities.

  • Have good analytical skills ability to churn data and find tends and signals using basic statistical tools i.e. Power BI, Service Now, Excels Pivots/VLOOKUP etc.

  • Have good verbal and written communication skills able to articulate team’s ideas and recommendation in simple and easy way to customers.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.

Related Jobs

Upload your CV/resume or any other relevant file. Max. file size: 1 GB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Location