KOTAK MAHINDRA
Job Description
JOB ROLE Handle customer service requirements like account opening DMAT account opening grievances liability product selling liability on product features Cheque book insurance Speed and efficiency of service given Sales targets for banks and investment products Going beyond the professional need of the customer by providing other products Enhancement of customer value Cross-sale of asset products Back-up to relationship managers holding HNI relationship Customer acquisition through referrals JOB REQUIREMENT Equal blend of service and sales orientation In absence of equality prefer sales orientation as a skew Thorough understanding of banking Customer Retention Cost Efficiency Through Process
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