Sales & service engineer Job Description
Should have a strong techniqual understanding of products and customers business gleaned from deep industry knowledge, it is knowledge enables him to convey how our product features help customers solve their problems.
Work closely with the customers to set up and maintain a succefull demo period, being available to answer questions and troubles shoot as needed.
Should use their techniqual skills to explain the benefits of service to potential customers and to show how their products or services are better and can enhance their market.
Providing pre-sales techniqual assistance and product education and supporting the after sales team.
Plan and modify product/equipment configuration to meet customer needs
Prepare and deliver techniqual presentation that explain products, servicing, and other techniqual aspects of the product.
Work with the client to problems solve through every hurdle during the sales process.
Willingness to travel potential clients and devote long hours to challenging sales project.
Provide information needed for the development of custom-made machinery
Provide techniqual and non-techniqual support and services to client or other staff members regarding the use, operation, and maintenance of equipment.
Help clients to solve problems with installed equipment.
Liaison with machinery manufacturers in overseas and maintain good relationship with them and refer them to our customers for purchasing the specialized machinery.
Search a prospective local machine manufactures to make a specialized patented product and sell them to our prospective.
Education qualification: bachelor’s in engineering (Mechanical / Electrical)
Techniqual skills: Good communication skill, Self-confidence, client relationship, sense of urgency, solution oriented, good product knowledge.