Kalam Academy Hiring for Team Leader Job at Rānchī

Responsibilities: Team Management II Performance Improvement II Customer Satisfaction

• Lead a team of telecalling/customer service agents and executives
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Resolve customer complaints and follow-up to check if action has been taken
• Identify customers’ needs and wants, clarifying information whenever possible
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team

YOU MUST HAVE TEAM LEADER/QUALITY ANALYST EXPERIENCE IN BPO

Job Type: Full-time

Salary: ₹19,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

COVID-19 considerations:
wear mask

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• sales team leader: 1 year (Required)

Language:

• ENGLISH (Preferred)

Speak with the employer
+91 8235914081
Expected Start Date: 09/07/2022