Kalam Academy Hiring for Team Leader Job at Rānchī

Kalam Academy

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Responsibilities: Team Management II Performance Improvement II Customer Satisfaction

  • Lead a team of telecalling/customer service agents and executives
  • Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
  • Resolve customer complaints and follow-up to check if action has been taken
  • Identify customers’ needs and wants, clarifying information whenever possible
  • Gain comprehensive product knowledge to enhance team performance
  • Create a supportive environment for the team

YOU MUST HAVE TEAM LEADER/QUALITY ANALYST EXPERIENCE IN BPO

Job Type: Full-time

Salary: ₹19,000.00 – ₹25,000.00 per month

Schedule:

  • Day shift

COVID-19 considerations:
wear mask

Education:

  • Bachelor’s (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • sales team leader: 1 year (Required)

Language:

  • ENGLISH (Preferred)

Speak with the employer
+91 8235914081
Expected Start Date: 09/07/2022

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