K One Ventures Hiring for Client Associate at Patna, Bihar, India

Company Description

K One Ventures is a startup recognized by the Government of India, committed to becoming a leading software provider for school management. With a presence in over 20 cities and three countries, K One Ventures has been operating in this space for the past seven years. The company relies on AI technology to offer the best services to its clients.

Role Description

This is a full-time on-site role for a Client Associate at K One Ventures, located in Patna. The Client Associate will be responsible for day-to-day client services, Primarily work on our proprietary software solution and undertake the following tasks pertaining to our software usage for clients’ needs.

• Work with customers via phone, mail, and in-person meetings.
• Handle client enquiries and concerns, and assess priority issues.
• Develop an in-depth understanding of the software and its features and recommend steps to optimise it 
• Incorporating user input to suggest new modules and features to serve the client better
• Help the organisation find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market
• Responsible job and requires the person to take the initiative and understand the software and explain it to users and also train them
• Involving school associates and backend staff from our team to complete the school/client data upload in strict timelines

Qualifications

• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written
• Strong people skills.
• Knowledgeable in Microsoft Office
• Detail-oriented
• Work well independently
• Exceptional service skills
• Responsive, dependable, and must have high emotional intelligence
• Better verbal and oral communication skills
• Bachelor’s degree in Marketing, Business Management or any field.

Experience in the education industry or client management experience in the tech industry is a plus.

Send your resumes to: Location: [email protected] Bairiya, Sampatchak, Patna