
IDFC FIRST Bank
Role/Job Title:State Head-Commercial Vehicles
Business:Retail Banking
Function/ Department:Commercial Vehicle
Place of work:Ranchi
Roles & Responsibilities:
Identification of branches and potential location for Commercial Vehicle business basis market survey, competition mapping with NBFC’s and Banks and the volume generated by them.
Increasing the distribution channel by identifyingvarious channels for Commercial Vehicle.
– Collaborate with the Product Head Business Loan to ensure that the customers are offered the best in class solutions funding/multi -funding requirements and key DST’s are appropriately Incentives.
– Design a fulfilling customer journey leading to customer delight and making IDFC-First their banking partner of choice
– Ensure the successful adoption of internal compliances & regulatory framework across the business
Secondary Responsibilities:
-Recommend process changes in order to improve service efficiency and quality across the assigned area
-Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
-Leverage in-house synergies through collaboration with internal stakeholders.
Managerial & Leadership Responsibilities:
– Attract and retain best-in-class talent for key roles in their reporting structure
– Ensure team building and motivation of team with controlattrition.
Key Success Metrics:
Increased Profitability, Assets Under Management (AUM), Portfolio Quality, Total No. of Customers, Number of Customer Acquisitions