HDB Financial Services Limited Hiring for Branch Incharge Job at Deoghar

• Profitability Management – Maintaining & optimizing profitability for the branch
• Target setting & management – Monitoring branch targets in numbers & volumes
• Portfolio quality management – through superior underwriting, working closely with collections
• Cost management – managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch
• Customer experience management – Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues

• Achieve contributed value targets set for the branch
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
• Provide superior customer experience
• Manage TAT’s on credit & processing
• Minimize pre & post disbursal discrepancies

Monitoring Performance

• Monitoring Branch performance in terms of key drivers i.e.

Contributed Value….Volumes / Profitability / Expenses / Losses
Employee Retention
Employee Productivity
Customer experience

• Monitor individual performance of each employee, continuously work to maximize productivity

People Management

• Motivate and develop branch team
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low
• Conduct regular meeting with branch staff
• Provide open and honest feedback and ask for feedback.