Hanuman Hiring for Call centre executive at Patna, Bihar, India

Job Description:

Position Overview:

As a Call Centre Executive at [Company Name], you will play a crucial role in ensuring excellent customer experiences through effective communication and problem-solving. You will be responsible for handling customer inquiries, resolving issues, and providing assistance to customers via phone calls.

Key Responsibilities:

Customer Engagement: Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.

Inbound/Outbound Calls: Handle a high volume of incoming and outgoing customer calls efficiently.

Issue Resolution: Identify and resolve customer inquiries, issues, or complaints promptly and effectively.

Product/Service Knowledge: Develop a deep understanding of [Company Name]’s products and services to provide accurate information to customers.

Documentation: Maintain accurate and detailed records of customer interactions and transactions in the CRM system.

Team Collaboration: Collaborate with team members and other departments to address complex customer issues.

Quality Assurance: Adhere to company guidelines and standards for customer service quality.

Continuous Improvement: Proactively identify opportunities for process improvement and suggest solutions to enhance customer satisfaction.

Qualifications:

High school diploma or equivalent; college degree preferred.

Previous experience in a customer service or call centre role is a plus.

Excellent verbal and written communication skills.

Strong problem-solving and active listening abilities.

Ability to multitask and work in a fast-paced environment.

Proficiency in using CRM software and other relevant tools.

Flexibility to work in shifts, including evenings and weekends.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive training programs.

Health, dental, and retirement benefits.

Career growth opportunities within the company.

A positive and collaborative work environment.