Geeta Engineering Hiring for Customer Service Team Member at Bhagalpur, Bihar, India

Job Description

Roles Responsibilities

Job Description

To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.

Duties Responsibilities

Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

Support external sales team with specific customer account information.

Networking and communication with customers, agents, and other JC operations.

Review customers enquiries and orders.

Following up and monitoring of internal order processing and delivery performance.

Assist finance in resolving payment issues in case of product discrepancies.

Use of SAP, C4C business system and its relevant modules.

Work with other departments to expedite the service to customers.

Prepare notifications for non-compliances.

Review LOC for commercial terms and conditions.

Diversity Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education Experience

Education/Training: Diploma or University Degree in Economics, Commerce or similar field.

Experience: 3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.

Experience in Oil Gas industry is mandatory.

Experience of working in a multinational and multicultural environment.

Knowledge/Skills: Ability to learn SAP system.

Ability to learn about John Crane product portfolio product codes.

Excellent MS Office background.

Languages: English and French (for Middle East North Africa support) are mandatory.

Key Competencies

Attention to detail

Accuracy

Excellent organizational skills

Excellent communication skills

Good interpersonal skills

Good problem-solving and decision making skills

Team player

Stress tolerance

Good negotiation and conflict management skills

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