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Responsibilities for Technical Support:

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer software
Maintain a working log detailing all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Support

A diploma/bachelor’s degree in computer science or related technology field is preferred
Candidates should be preferably possess the knowledge of hospital workings
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

# Freshers are also eligible Job Types: Full-time, Fresher, Walk-InSalary: INR12,000.00 – INR18,000.00 per monthBenefits:

Schedule:

Supplemental Pay:

Work Remotely:

Fillip Technologies Hiring for Technical Support Engineer Job at Patna