Eugenix Staffing Solutions Hiring for IT Support Job at Patna

Designation- IT Support

Exp- Min 2 Yrs.

CTC- Up to 2.40 LPA

Qualification- 10+2 or Above

Job Responsibility:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Provide step-by-step assistance to customers using Matrix and/or other issues building platforms as applicable/needed.

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support across the company (this may be in person or over the phone)

• Creates and disseminates reporting and analytics to Store Support, Operations and Construction teams as needed.

• Reports on store inventory and configures data to determine the most cost efficient use of in-store products.

• Maintains an open line of communication between Regional Service Managers and various Store Support Center teams.

• Assists in driving the culture and customer experience within the store.

• Participate in team meetings to provide recommendations and feedback on improvements to process, fulfillment, and product offerings

• Assists in driving the culture and customer experience within the store

• Train new associates on all aspects of Appliance and Hardware Store functions

• Train new associates on Creating Customer Enthusiasm/Selling Skills process

• Assists the management team in developing a high performance team by assisting in the scheduling, training, coaching and supervising of consultative selling associates as directed, with a focus on building the skills required to sell total solutions, resolve customer issues, enhance profitability of sales and develop customer relationships.

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Testing new technology

• Possibly training junior staff

Skill Required:

• Must be knowledgeable about IT.
• Should be knowledgeable about MS-Office.
• Exceptional customer service skills

Job Type: Full-time

Schedule:

• Day shift

Speak with the employer
+91 7050135089