Etenico Recruits Hiring for Area Service Manager at Patna, Bihar, India

Profile – Area Service Manager

Experience – 4+yrs

Budget – upto 9LPA

Location – East

• Patna
• Muzaffarpur
• Murshidabad (Berhampur)

 

North

• Meerut
• Jodhpur

 

South

• Bangalore

 Skill Required: ASP (Authorized Service Provider) / ASC (Authorized Service Center)

Customer Services & Power Electronics Industrial

 

❖ Execute the customer service strategy for all products across the service network

❖ Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost & Quality are met consistently

❖ Monitor the performance of service centers with strong periodic review mechanism

❖ Ensure data Accuracy / Sanctity in CRM

❖ Ensure adequate quality manpower in field 

❖ Ensure no escalation from trade & end customers

❖ Ensure planned visits to trade & resolve issues timely & maintain good market reputation

❖ Keep Warranty consumption within norms with random audits

❖ Ensure to achieve revenue targets service center wise

❖ Ensure spare parts are managed effectively with no variance

❖ Manage MSL & credit limits across all service centers

❖ Ensure System & process are in place all across the network 

❖ Monitor successful implementation of quality systems and standards in the service departments.

❖ Ensure all engineers are trained time to time with refresher & new hire trainings

❖ Develop available pool of Engineers for better productivity & drive