EnglishYaari Hiring for Customer Support Specialist at Patna, Bihar, India

Company Description

EnglishYaari is a dynamic language learning platform that seamlessly integrates learning with enjoyment. Our platform creates a supportive atmosphere for learners to enhance their spoken English skills through engaging sessions with certified tutors.

Roles and responsibilities:

• You will ensure that the students love the brand by answering their queries in a timely and accurate way, via phone, email, or chat identifying patterns among them, and optimizing processes.

• You would use customer insights to improve customer satisfaction. You would collect feedback from students and share it with our Product, Sales, and Marketing teams.

Qualifications

• Customer Support and Technical Support skills
• Interpersonal skills for communicating effectively with customers and colleagues
• Analytical and problem-solving skills for assessing customer needs and offering appropriate solutions
• Customer satisfaction skills for ensuring positive customer interactions
• Excellent written and verbal communication skills in English
• Experience with customer service software, such as Zendesk, is a plus
• Bachelor’s degree in Communications, English, or related field is preferred

Website: https://englishyaari.com/

📩Contact us, at [email protected] If you any query.