Elixir Consulting (A Gi Group Holding company) Hiring for Field Service Engineer at Patna, Bihar, India

Key Responsibilities:

Service Operations:

·        Provide relevant inputs for weekly, monthly, quarterly and annual service planning

·        Ensure timely return of loan stock, proper maintenance of toolkits and request for new tools acquisition, etc.;

·        Support cluster level demand planning by providing accurate inputs on spares requirement, etc.

·        Identify out of warranty customers and guide them on annual maintenance contract options to drive service revenues

·        Identify opportunities to increase service revenues through AMCs; Support sales teams with leads from existing customer on upgrades, cross sell, etc.

·        Drive discipline around usage of support technologies like CRM, ERP, Order processing, etc. for self to enable tracking and analysis of individual and team performance

·        Track and report key performance metrics like MTTR, Customer Satisfaction, lead generation, service /spare part sales, etc. at an individual level

·        Develop self through continuous learning to be able to meet market and client needs

Stakeholder / Vendor Management

•      Maintain professional relationships with existing customers to identify areas of improvement, upgrades, cross-sell, new product opportunities, etc.

•      Collaborate with the other teams within the division (Application team, Measurement team, etc.) to ensure timely support for service team to effectively resolve customer grievances

Development

• Follow a culture of continuous improvement and learning

• Demonstrate a self-directed and high-performance culture

Experience & Qualification

Qualification – B.Tech or B.E in Electronics / Diploma – Electronic

Experience range – 3 to 9 Years of experience