EeVe India Hiring for Service Engineer Job at Jamshedpur

JD for Service Engineer (Positions-06 Nos)

1. Improve Customer Satisfaction and Retention.

2. Providing Quality after sales and service in the territory.

3. Implementing service policies and the systems lay down by the organization and its adherence of the same by dealers.

4. Follow up with the dealers, to resolve the complaint within set time frames.

5. Conduct service activities like free service camps, customer meet & initial Quality to understand from customer his needs and desire on the products.

6. Planning and Ensuring the Trained Technician at all Dealerships to improve customer satisfaction.

7. Sending Technical feedback’s and Failure analysis report for Product improvements to R&D.

8. Provide on-site training to the customers and the service personnel of the dealer.

9. Customer compliant redressal.

10. Interface with cross functional work teams such as customer support/services, product management, manufacturing and marketing/sales.

11. Develop Service technical documentation.

12. Create and maintain service information in the company enterprise database.

13. Timely and professionally handle field service calls and issues arising from the field service visits.

14. Timely complete and submit all required paperwork.

15. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

16. Other duties commensurate with the capabilities of a Service Engineer.

Job Types: Full-time, Regular / Permanent

Salary: ₹12,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Education:

• Diploma (Preferred)

Experience:

• Automotive engineering: 2 years (Required)
• Mechanical engineering: 2 years (Required)

Willingness to travel:

• 50% (Preferred)

Speak with the employer
+91 8599011694
Expected Start Date: 05/07/2022