EDVIZO Hiring for Customer Support Job at Patna

Developing a solid and trusting relationship between major key clients and the company

Resolving key client issues and complaints

Developing a complete understanding of key account needs

Anticipating key account changes and improvements

Managing communications between key clients and internal teams

Managing account team assigned to each client

Strategic planning to improve results

Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Meeting all client needs and deliverables according to proposed timelines

Analyzing client data to provide customer relationship management.

Bachelors degree in marketing, business administration, sales, or relevant field; Masters degree preferred

Two to four years previous work experience in sales management, key account management, or relevant fields

Excellent verbal and written communication skills; must be a listener, a presenter, and a people person.

Basic computer skills, and experience with CRM software and Microsoft Office, with emphasis on superior Excel skills.

Strong negotiation skills, with the ability to follow through on client contracts

Ability to multitask and manage more than one client account

Proven results of delivering client solutions and meeting sales goals