Drishti IAS Looking for CUSTOMER EXPERIENCE EXECUTIVE at Nagar, Ranchi, Jharkhand

Job Description

Interacting with students through various levels of communication channel

Capturing student issues and ensuring end to end resolution within specific TAT

Capturing feedback from student as and when required

Interacting with inter-department for ensuring timely issue resolution of student

Developing and maintaining student relationships

Maintaining records of student interactions

Providing overall great customer experience to Students

Specific knowledge & Skills:
Graduate in any discipline

Excellent Written and Verbal Communication

Proficiency in MS Office

Major KRA(SMART)

1. Handling all types of post admission queries through all the channels

2. End to End student issue resolution within specific TAT

3. Coordinating with different departments for resolving student queries

4. Feedback capturing from student as and when required