Doneship Hiring for Operation Manager Job at Rānchī

Doneship

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About Organization

Doneship was founded in 2021 by NIT alumni. It is a last-mile tech-logistics solution provider for intra-state deliveries based in Ranchi. It offers reliable, affordable, and professional services, structured to serve enterprises. Doneship aggregates light commercial vehicles for urban logistics and has on boarded 100+ vehicles on its platform across 2 cities. Doneship has completed 3000+ successful trips. Doneship works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Jumbotail, Jio-Mart,Udaan.

Designation – Customer Service Manager

Experience – 1-3 Years

Job Location – Ranchi

Job Overview

We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

Roles & Responsibilities:

· Responsible for city client experience coordinate with internal and external stake holders

· Ensures that customers receive the quickest service possible.

· Assists representatives in handling disappointed customers.

· Determines a course of action to resolve customer problems.

· Trains newly hired customer service representatives.

· Responsible for all day to day operations for the region.

· Drive change management to ensure efficient implementations of any new strategic change.

· Collaborate closely with stakeholders like Finance, Product, Sales and New initiatives with the objective to drive stakeholder success

Requisites / Prerequisites:

· Graduates from engineering / management colleges

· 1-3 years of experience in B2B Client Servicing

· Proven track record of handling escalations.

· Team handling & monitoring capabilities

· Fast learner and ability to adapt quickly to a new environment

Preferred Industries: FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce

Job Types: Full-time, Regular / Permanent

Salary: ₹12,000.00 – ₹18,000.00 per month

Schedule:

  • Morning shift

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor’s (Preferred)

Experience:

  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 25% (Preferred)
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