Doneship
About Organization
Doneship was founded in 2021 by NIT alumni. It is a last-mile tech-logistics solution provider for intra-state deliveries based in Ranchi. It offers reliable, affordable, and professional services, structured to serve enterprises. Doneship aggregates light commercial vehicles for urban logistics and has on boarded 100+ vehicles on its platform across 2 cities. Doneship has completed 3000+ successful trips. Doneship works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Jumbotail, Jio-Mart,Udaan.
Designation – Customer Service Manager
Experience – 1-3 Years
Job Location – Ranchi
Job Overview
We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.
Roles & Responsibilities:
· Responsible for city client experience coordinate with internal and external stake holders
· Ensures that customers receive the quickest service possible.
· Assists representatives in handling disappointed customers.
· Determines a course of action to resolve customer problems.
· Trains newly hired customer service representatives.
· Responsible for all day to day operations for the region.
· Drive change management to ensure efficient implementations of any new strategic change.
· Collaborate closely with stakeholders like Finance, Product, Sales and New initiatives with the objective to drive stakeholder success
Requisites / Prerequisites:
· Graduates from engineering / management colleges
· 1-3 years of experience in B2B Client Servicing
· Proven track record of handling escalations.
· Team handling & monitoring capabilities
· Fast learner and ability to adapt quickly to a new environment
Preferred Industries: FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce
Job Types: Full-time, Regular / Permanent
Salary: ₹12,000.00 – ₹18,000.00 per month
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor’s (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 25% (Preferred)