COVAL INFOSYSTEM PRIVATE LIMITED Hiring for Customer Care Executive Job at Rānchī

Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Undergraduate or Graduate

Job Types: Full-time, Fresher

Salary: ₹12,000.00 – ₹15,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 8866506157