Corporate Stalwarts Hiring for Technical Officer’ Patna Decorative Paint at Patna, Bihar, India

Roles And Responsibilities

The position Technical Officers would be primarily responsible for supporting the team in defined geography by providing on-site services in terms of paint performance, ensuring quality during application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives

Assist the Sales Team in conducting product trials and build inferences on product strength vis-a-vis products in the market

Devise ways in which these product strengths can be communicated to the consumers and influencers

Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites

Understand the requirements from Customer and propose the solutions based on site

evaluation

Conduct product sampling at the site based on the requirement

Conduct regular supervision of ongoing sites along with CROs to ensure right product

application practices

Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued

Timely issue of Site warranty certificates

Closure of customer complaint within the defined timelines

Compliance to inspection schedule to ensure Quality at the sites

Investigate complaints reported at sites and resolve within the defined timelines

Conduct customer complaints analysis and share the findings with Sales, R&D and Marketing function to avoid reoccurrence

Conduct random checks of draw down tinting process at go downs and ensure shade

compliances

Conduct site inspection to verify actual application process against the recommended process

Provide training to sampling painters on application process for all products.

Brief the Project Sales team on the technical aspects of all existing and new products

Conduct product trials and building inferences on product strength vis-a-vis

products in market

Devise ways in which the product strengths can be communicated to the consumers and

influencers

Integrate with Research and Technology function for new product development based on

technological trends in the Market

Desired Candidate Profile

Educational & Work Experience

B.Tech (Mechanical / Chemical) / M. Tech (Mechanical / Chemical)

B.Sc (Chemistry)

Candidates with added Diploma (Paints Technology) will be given more preference

3-6 years of post qualification experience in Paints and demonstrated experience and success in similar role

Key Competencies/ Skills

Paint Product Knowledge

Knowledge of product application process

Strong influencing and collaboration skills

Clear and concise verbal and written communication skills

Proficiency in MS Office applications.

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