Concentrix Hiring For Sr. Technical Representative, IT Operations at Ranchi ,  India

Job Title:

Sr. Technical Representative, IT Operations

Job Description

Job Description for Technical Support II – IT Operations Team

IT Infrastructure: –

• Ensure that all internal and external audits are SAT
• Ensure compliance of 99.99%

• Actively participate in the ramp up/down/Sunset for all accounts and handover of seats to Business
• There should not be any unused materials like empty cardboard/ wooden boxed/ monitor / CPU / phone etc lying in the datacenter & Hub Rooms
• Open tickets report daily and need to ensure all older tickets 1 days are acted upon and closed
• Initiative to reduce repetitive tasks/tickets.
• Proper incidents management and incident handling. Timely Notification and Escalations in case of High Sev Cases (Sev-1, 2 ,3)
• Reduce Technical and Security Risks

• Ensure Adherence to Concentrix policies and procedures
• Customer VOC score of /=9.
• Ticket SLA (response and resolution)= 99.9%

• Need to ensure that checklists, Playbooks, BC and DR tests are completed as per agreed frequency End to end Asset management (Procurement till Scrapping)
• ECF clearance daily basis, should not be pending more than 24 Hrs
• AST update daily basis, should not be pending more than 24 Hrs
• Store inventory should be 100% updated all the times for inventoriable and non-inventoriable assets in the store.
• All the computing devices (having HDD/CPU) should be cable locked or should be in-store only at all the times.
• All the computing devices out of store should either be cable locked or should have accountability (in case out for testing/temporary requirement or reimaging).
• Physical verification and acknowledgment for the assets returned by AHA staff on daily basis.
• 100% Inventoriable asset should have labelling pasted on it (having BAR code/QR code for machine-based reading).
• Asset reconciliation – In Use/Store
• Sharing Asset Inventory every week (AHA /B&M and in store)
• Keeping a track of defective/damaged IT Asset and Inform IT Manager to initiate PO for repairing
• Tracking the delivery of the materials after PO release and ensure that materials delivered with in the agreed timeline mentioned in the Quotation
• Assets which are under Warranty, need to be repaired in 15 days time.
• Maintaining the IT Store and ensure no orphan assets are lying in the NOC Room, Production Floor or any other area in the site
• Proper dressing of all the installed assets in the Support & Production area
• Tracking and Replying email with max TAT of 24hrs

Customer

• Customer VOC score of /=9.
• Ticket SLA (response and resolution)= 100%
• Meet all Contractual/ Non- Contractual/ Customer metric targets

Location:

IND Ranchi – Maru Building – 2F & 3F

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the