CIEL HR Hiring for Fleet Manager – Patna Job at Patna

Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level. · Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. · Improve and maintain promised delivery times for better customer experience. · Conduct classroom/ field training at an individual level for better customer experience. · Conduct regular field audits for better compliance among Pickup and Delivery Partners. · Manage and control voluntary attrition and control absconders by conducting regular engagement activities. · Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. · Ensure excellent customer experience by solving order level escalations. · Support Pickup and Delivery Partners during emergencies and exigencies.