Capitallinks | we are your solution Hiring for Debt Recovery- Supervisor at Jamshedpur, Jharkhand, India

The Debt Recovery Supervisor plays a crucial role in the organization’s financial stability by overseeing the process of reclaiming outstanding debts. They lead a team of debt recovery agents and are responsible for ensuring efficient collection efforts while maintaining legal and ethical standards.

Key Responsibilities

• Supervise and coordinate the activities of the debt recovery team.
• Develop and implement strategies to optimize debt recovery processes.
• Review and analyze delinquent accounts to determine the appropriate course of action.
• Negotiate and communicate with debtors to secure payment agreements.
• Monitor team performance and provide coaching and training to enhance collection efforts.
• Conduct regular audits to ensure compliance with regulatory requirements.
• Collaborate with legal teams to handle complex cases and litigation.
• Prepare reports on debt recovery activities and outcomes for management review.
• Manage escalated customer inquiries and complaints related to debt recovery.
• Assess potential risks and develop strategies to mitigate losses.
• Stay updated on industry trends and best practices in debt recovery.
• Provide recommendations for process improvements and operational efficiencies.
• Lead by example, fostering a high-performance and ethical work culture within the team.
• Contribute to the development and implementation of debt recovery policies and procedures.

Required Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• Proven experience in debt recovery or collection management.
• Demonstrated leadership and supervisory skills.
• Strong understanding of debt collection laws and regulations.
• Excellent negotiation and communication abilities.
• Ability to analyze and interpret financial data.
• Proficiency in using debt recovery software and CRM systems.
• Sound decision-making and problem-solving capabilities.
• Knowledge of risk assessment and compliance requirements.
• Ability to handle sensitive and confidential information with integrity.
• Effective conflict resolution and customer service skills.
• Detail-oriented with strong organizational abilities.
• Adaptability to evolving industry standards and market conditions.
• Certification in Debt Collection or related field is a plus.
• Proven track record of meeting or exceeding debt recovery targets.

Skills: leadership,negotiation,conflict resolution,team management,decision making,debt collection,crm,debt settlement,consumer debt