BSH Home Appliances Group Hiring for IN_RBIN_Assistant Manager_Service Network Manager at Jamshedpur, Jharkhand, India

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.

Additional information can be accessed at www.bosch.in

Job Description

• Manage and grow the service / repair business with the Authorized Service Partners in the defined territory.
• Design of the optimal service network for the defined area & contract /certify external service partners where needed.
• Communicate & drive the terms and conditions with these service partners.
• Establishing new authorized / Bosch Service Center where needed.
• Driving improvements on speed of repair (2DR) by process excellence and spare parts stock excellence in service centers.
• Implementing digital solutions of service for service centers & users as per initiatives of CSO/Region.
• Implementing new service offers and business models with focus on user and traffic acquisition across user segments.
• Follow-up training progress for service centers
• Drive improvements on NPS for service of Bosch power tools in the market.
• Drive growth of service-in-network share of Bosch power tools in the market.

Qualifications

BE Engineering Electrical and Mechanical Engineering

Min. 4-8 years

Additional Information

• Bachelor degree in business or engineering
• > 4 (preferably > 6) years of experience in Sales or Marketing or After Sales Service
• Experience in Industrial products market in country
• Fluent in English and local language
• Readiness for up to 50% travel time
• Experience in business commercials, process digitalization is preferable.
• Proficient in Data Analysis & visualization via tools like Excel, Power BI, etc..