Bharti (Bharti Airtel Limited ) Hiring for Territory Sales Manager at Dhanbad, Jharkhand, India

ABOUT AIRTEL:

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do ‘jobs never done before’.

LOB : DTH

Preferred : Female Candidates

Function: Operations

Reporting To: Zonal Sales Manager

Job Level: Band F

What you will do:

Sales

• Strengthen the distribution and sales network by increasing the DTH Selling & activating outlets, effective coverage and transacting outlets.
• Ensure maximum availability of recharge so that existing customers are adequately serviced
• Effectively implement active relationship management programs & implement on the job training programs for Retailers and Field Sales Executives (FSE)
• Ensure brand visibility through organized merchandising activities
• Driving Gross & Net Adds for the territory assigned.

Service

• Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
• Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
• Ensure maintenance of adequate inventory level of installation equipment for contingencies
• Upgrading customers to higher versions & plans.

Organizational Responsibilities –

• Understand the market demographics and drive business strategy according to customer segments
• Effectively engage in partner appointment & partner management and control attrition & ROI
• Fostering the relationship with sales & service distributors in the assigned territory
• Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
• Develop timely Market Intelligence reports, detailing the changing customer trends and competitors’ performance

What you need to have:

Skills

• Analytical skills – Gap identification, trend identification and problem-solving capability.
• Well Organized – structured working, time management.
• Process orientation and product knowledge
• Consultation, facilitation, negotiation and selling skills
• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
• Ensure timely resolutions of issues & appropriate management of escalations.
• Partner management skills
• Upselling skills

Purpose of the Job:

An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH.

Educational Qualification:

• Full Time Graduate, preferably MBA/PGDM

Work Experience: (Not to be shared for now)

• Senior Executive: 4 – 6 years
• Preferably Industry :Telecom*/FMCG/FMCD

Requirements for the job:

The Candidate should be open to

• Travel extensively in his territory
• 6 days working